How to Resolve Issues With Web Host Before Making A Permanent Shift?

Introduction

In today’s world, it can be very tempting for companies to switch between web-hosting providers due to the highly competitive and low prices provided for services like unlimited bandwidth, 99.9% network uptime among others as well as the range of website hosting services ranging from Email and Ecommerce hosting to Windows and reseller hosting. However, incredibly efficient customer service can present a pretty tough fight when it comes to web-hosting providers retaining their customers. 

When high quality and timely resolution is provided constantly to resolve problems such as website downtime, security breaches, reduced bandwidth speed, etc, performed by highly efficient and knowledgeable staff, it becomes a real asset to the client companies availing their services and reduces such temptations to switch to other providers. 

However, in time if such services do begin slacking then it becomes very viable for clients to look for more feasible options. Before changing providers, client companies need to self-evaluate certain possibilities as to what might have gone wrong on their end too, to not lose long-term partnerships over frivolities. Below are some points which might have been overlooked by your company during issue communication and evaluation: 

Clarity Regarding the Issue :

Most companies are not very clear in general when it comes to expressing their requirements regarding the web-hosting solutions that they expect from providers. This might result in providers misunderstanding requirements and providing unsatisfactory solutions for the same. To avoid such problems, companies must be very clear and precise while outlining their expectations to their web hosting companies.

Every issue faced must be explained thoroughly and in a detailed manner. Doubts, questions, as well as two-way discussions, must be encouraged as much as possible via phone calls, emails, or queries to the support desk to achieve a deep understanding of the issue faced. Following queries can be noted for the same.

• Steps taken to resolve the issue, if any, and urgency of issue resolution.
• Upgrades carried out or any technical backend error also must be stated in a detailed manner.
• Every hitch or reason regarding why the issue must have taken place must be mentioned.
• Highlight the timelines for issue resolution depending on the data backup status of the company records.

Provide Sufficient Time to Work on Issues :

On facing issues such as website downtime, companies may lose out on sales and clients due to which they may get flustered. While this is understandable, they must also understand that their hosting providers have dedicated representatives that are working on hosting hundreds of other sites in addition to theirs. Companies must be patient and monitor the progress of issue resolution making sure that it is well within the waiting period assigned by the provider. In case of any delays or queries, they can always raise tickets or send emails to the support staff for further information and status.

Explore FAQs and Knowledge-Based Sections:

Many times, it may happen that the issues faced by clients may have already been faced by other customers before and its resolutions would be easily available in the knowledge-based sections provided by the hosting providers. The majority of such issues are outlined in the Frequently Asked Question sections too. If positive and successful solutions have been provided then the customers can be assured of speedy and guaranteed issue resolution. And if the resolution is simple and quick enough, it can be implemented and resolved by the client itself.

Rely on Past Resolutions:

Sometimes, even the best providers may face roadblocks when it comes to resolving an issue or query. However, if the provider has been consistently quick in handling problems and has a good record, clients must consider waiting and giving such providers a chance before thinking of switching. They may end up losing out on an excellent provider due to a minor or one-time delay. E.g. In the case of excellent hosting providers like WordPress, customers are willing to patiently wait during downtimes, simply due to their highly efficient and responsive customer support. If the provider on the other hand has been slacking consistently when it comes to issue-handling and resolution, then it is probably time for the client to start hunting for hosting services elsewhere.

Final Thoughts

All-in-all, companies must consider their relationship with their providers especially when it comes to customer service support and issue resolution efficiency when they start looking out for alternate options for web hosting before making a switch by meditating on the above points, to avoid losing out on good providers.